Skip to main content
COD orders are easy to place and easy to refuse. The Fraud protection page helps you stop fake and repeat orders before they reach your warehouse. Open it from COD King → Settings → COD FORM → Fraud protection.

​
Before you start: what these tools are for

With cash on delivery the buyer pays nothing up front, so some people place orders as a joke, to spite a competitor, or without any intention of accepting the parcel. Each one costs you shipping both ways. The tools on this page work like a doorman: block known bad actors, slow down repeat attempts, and keep automated scripts out.
Start gently. A very strict rule can stop real customers, for example a family sharing one phone or one internet connection. Turn one rule on at a time and watch the Blocked attempts log before adding the next.

​
1. Block lists

Buyers on a block list cannot place a COD order through the form. They see your message and can still pay online.
  1. Choose a tab: Phone numbers, Emails or IP addresses.
  2. Type the value in the box and click Add to block list.
  3. Optionally, write your own Message for blocked buyers. Leave it empty to use the default text of the form.
Each list holds up to 5,000 entries.
Block lists

​
2. Order limits

Stop repeat fake orders by allowing at most a set number of orders in a set number of hours. You can limit by:
  • Phone number
  • Email
  • IP address
For each one, tick the box and set Maximum orders and Within (hours). For example, “3 orders within 24 hours” per phone number. Use Message when a limit is reached to tell shoppers why their order was stopped. Leave it empty to use the default text.
Order limits

​
3. Quantity and bot protection

  • Maximum total quantity per order — caps how many items one order can contain. Leave it as No limit if you do not want a cap.
  • Minimum seconds before submit — a form sent faster than this is treated as a bot.
  • Use a hidden field that only bots fill in — a trap field that real shoppers never see.
Quantity and bot protection

​
4. Return-risk gating and blocked attempts

Return-risk gating removes full COD for buyers who are likely to refuse the parcel. They are offered partial payment (when a payment rule allows it) or Pay online. Tick Remove full COD for risky buyers to turn it on. Blocked attempts is a log of every time the form refused a COD order, and why. Use the Reason list to filter it.
Return-risk gating and blocked attempts
Combine a low order limit per phone number with phone verification (OTP) in Setup for the strongest protection against fake orders.

Next: Offers

Increase order value with offers inside the form.

Analytics

See how many orders the form is bringing in.