1. What is COD to Prepaid Conversion ?
Turn COD orders into prepaid orders by giving customers a quick and secure way to pay online after placing their order. COD King sends WhatsApp or SMS messages with a secure payment link, allowing customers to complete their payment instantly.- 3–4% average COD → Prepaid conversion rate in India
- 2% conversion fee applies only to successful conversions
- Add a Thank You page banner to encourage customers to pay online
- Reduce COD-related returns and operational costs
- Improve cash flow by converting COD orders into prepaid payments
2. Why It Matters ?
- Over a 65% of e-commerce orders via COD, but many are returned due to non-acceptance.
- COD Prepaid helps balance trust and operational efficiency, especially for new or budget-conscious buyers.
3. Key Benefits to Merchants of COD to Prepaid
4. Step-By-Step Setup Guide :
Step 1 : Activate COD to Prepaid Conversion
- Go to COD King → Settings.
- Open COD to prepaid under COD Workflow.
- Under General Settings, tick Activate COD to Prepaid.
Step 2 : Enable Checkout Integration
This step is required for showing the conversion banner on the Thank You and Order Status pages.1. Enable COD King Extension on the Thank You Page
- In the Activate in theme section, click Open Thank You Settings to open your Shopify Thank You Page settings.
- Go to App Blocks and Select otp-cod-king-thankyou.
- Click Save.
2. Enable COD King Extension on the Order Status Page
- In the Activate in theme section, click Open Order Status Settings to open the Order Status Page settings.
- Go to App Blocks and Select otp-cod-king-thankyou.
- Click Save.
Step 3: Connect Your Payment Gateway
Select your preferred payment gateway. Razorpay is a commonly used option.- In the Payment section, select Razorpay under Payment account type.
- Enter your API Key and API Secret.
- Save the configuration.
Step 4: Add a Prepaid Discount
Encourage customers to convert by offering a small discount.- In the Discount Settings section, select Flat Amount under Discount for users paying online.
- Enter your discount value, such as ₹50.
- Save the settings.
Step 5: Set Up WhatsApp/SMS Reminders
As per the Meta policy, customers cannot receive more than one marketing message within 24 hours.
First Reminder
- In the Prepaid reminders section, click Add reminder and use the Enabled option to choose whether this reminder is sent.
- Set the Trigger Delay and Unit to decide how long after the COD order is placed this reminder is sent.
- Optionally set the Cart range (Min/Max) and a Discount override, then click Save in the window.
Second Reminder
- Click Add reminder again and choose with Enabled whether it is sent.
- Its trigger delay must be at least 24 hours after the first one.
- Scroll to the Banner Settings section, here we can customize what to be displayed in the Pop-up after order is placed
- Test the flow from your online store
- Once Pay Now button is clicked you will be redirected to another page to pay online and avail the offer
- Once payment is converted to prepaid, the initial order for COD will get cancelled and a new order will get created.
5. Final Result
Once everything is set up:- Customers placing COD orders will automatically receive the payment link.
- A banner will appear on the Thank You Page and Order Status Page.
- Customers can convert their order to prepaid with one click.
- You save on RTO (Return to Origin) and improve order reliability.
For any inquiries or support, please email us at support@notifiktech.com. We’ll make sure to get back to you as soon as possible.