Understanding and Steps to set up Pre Order OTP Verification (Before Order)

Pre-order OTP in the COD King app is a security feature that verifies a customer’s mobile number via a One-Time Password (OTP) before the Cash on Delivery (COD) order is placed.

The purpose of Pre-Order OTP in the COD King app is to ensure order authenticity and reduce return-to-origin (RTO) losses for Cash on Delivery (COD) orders

Primary Objectives of Pre-Order OTP

• Mobile Number Verification
  Confirms that the customer has provided a valid and reachable mobile number before placing a COD order.
• Fraud Prevention
  Filters out fake, prank, or non-serious orders by requiring OTP confirmation before checkout.
• RTO Reduction
  Minimizes the chances of undeliverable orders, which often result in costly logistics and inventory losses.
• Delivery Success Optimization
  Ensures that only verified and reachable customers proceed with COD orders, improving delivery rates.
• Cost Efficiency
  Saves operational costs by preventing invalid orders from entering the fulfillment pipeline.

Here’s the importance of Pre-order OTP in the COD King app for both merchants and customers:

Benefits For Merchants

• Fraud Prevention
  Verifies mobile numbers before order placement, filtering out fake or prank COD orders.
• Reduced RTO (Return to Origin)
  Ensures only genuine orders are processed, minimizing costly returns and logistics losses.
• Improved Delivery Success Rate
  Orders are placed by reachable and responsive customers, increasing successful deliveries.
• Operational Efficiency
  Saves time and resources by preventing invalid orders from entering the fulfillment pipeline.
• Better Inventory Management
  Reduces stock blockage due to undelivered or returned orders.
• Enhanced Customer Data Quality
  Builds a verified database of customer contacts for future marketing and support.

Benefits For Customers

• Order Confirmation Assurance
  Customers receive a clear confirmation that their order is being processed.
• Improved Communication
  Verified mobile numbers ensure smoother coordination for delivery updates and support.
• Trust and Transparency
  Builds confidence in the merchant’s process, especially for first-time buyers.
• Reduced Delivery Failures
  Ensures the delivery team can reach the customer without issues, improving satisfaction.

Step-by-Step Setup: Pre-Order OTP in COD King

• Under COD King Features option click manage in OTP Verification option, now select OTP in Product/Cart Page(Pre-order) and click Setup Pre order OTP as shown below

• We have to Enable Theme Integration in order to proceed further, now click Open Theme Editor

• A new page will appear make sure to enable the extension and hit save button

• Once done go back to the previous tab and select step 2 to Activate OTP Verification

• Select the checkbox for Enable Prefilled Shipping Address (Only for India)                    

• Select the countries to which the OTP verification is required and save

• Go to UI customization and update the URL link of the image logo to appear in the OTP verification dialog box 
• Enable Whatsapp button, Show Skip Button to make the option appear during OTP verification

• Go to UI customization to send notification on WhatsApp, click on Enable WhatsApp button

• Click on Show Skip button to skip the OTP verification and place the order without COD option

• We can also edit the label for Skip OTP verification button

• We can update the Brand logo to be shown in the OTP pop-up by updating the image in URL

• Under Store Name you can show your Store’s name displayed

• You also have other options to edit the text for Send code, verify code, heading, etc.

• Under Advanced settings, if Hide the COD Shipping Method is giving the customer will be directed to Check out page with COD option
• OTP pop-up will be shown only in selected countries based on customer IP. Shows everywhere if no countries are selected.
• We can also Blacklist the phone number, once done save the changes

• Go back to previous tab and check the OTP verification option under COD King Features it will be Enabled as below

• Now if you go to the online store and Buy a product a dialog box will appear to enter the phone number to verify with the OTP to proceed further
• Once the phone number is given and click Send Code button an OTP will be sent to the respective Phone number provided

• Only after entering OTP the checkout page will be redirected

• Test the Flow
  • Place a test COD order.
  • Confirm that the OTP is triggered before checkout and must be verified to proceed
• Monitor Performance
  • Use the dashboard to track:
  • OTP success rates
  • RTO reduction
  • Verified customer data

For any inquiries or support, please email us at support@notifiktech.com. We’ll make sure to get back to you as soon as possible