Understanding and Steps to set up Post Order OTP Verification

Post-order OTP verification is a security measure used to ensure that a product is delivered to the correct recipient by requiring a one-time password (OTP) at the time of delivery.

Post-order OTP (One-Time Password) verification serves as a final security checkpoint during the delivery process. Here’s what it does:

Purpose of Post-Order OTP in COD King

• Verify customer intent: Ensures that the customer genuinely wants the order and is prepared to receive it, reducing fake or impulsive COD orders.
• Authenticate delivery: Confirms the identity of the recipient using a one-time password sent via SMS or WhatsApp.
• Secure COD transactions: Adds a layer of protection to prevent unauthorized or mistaken handovers of packages.

Importance for Merchants and Customers

Enhances customer trust: Builds transparency and reliability in the delivery process, especially for high-value or sensitive items.

Reduces RTO (Return-to-Origin) costs: By verifying orders before delivery, it prevents unnecessary shipping and return expenses caused by fake addresses or refusals.

Improves delivery success rate: Ensures that only serious buyers receive the product, boosting overall delivery efficiency.

Protects revenue: Helps retain more COD revenue by filtering out non-genuine buyers and encouraging partial or full prepayments.

How It Works

1. Order Placement:
   • A customer places a Cash on Delivery (COD) order on your Shopify store.
2. Instant OTP Trigger:
   • Immediately after the order is placed, the COD King app sends a One-Time Password (OTP) to the customer’s registered mobile number.
3. Customer Verification:
   • The customer must enter the OTP to confirm the order.
   • If the OTP is not verified, the order can be flagged or canceled based on your settings.
4. Order Confirmation:

• Once verified, the order is marked as confirmed and ready for fulfillment.
• This ensures that only genuine orders proceed to shipping.

Demo Video

Watch this short demo to see COD King’s Post-Order OTP Verification in action

Step-by-Step Setup: Post Order OTP in COD King

1. Install COD King App
   1. Go to the Shopify App Store and install the COD King – Verify COD Orders app.
2. Enable Post Order OTP
   • Navigate to Features –>OTP Verification–>Manage

• Now select the “Post Order OTP” section and click Set Post Order OTP

• Toggle the switch to activate this feature.

• Activate in Theme
  • Open  Thank You Page settings,
  • Click on Add block and select the otp-cod-king-thankyou and save

Thank You page OTP preview

• Click on Add block and select the otp-cod-king-order status and save     
• Go back to previous settings and Open Order Status Page Settings

Order Status Page OTP Preview

• Customize OTP Settings
  • Choose the OTP method: SMS, WhatsApp, or both.
  • Set the OTP Auto cancel time (e.g., 5 minutes), if the order is not verified it automatically cancels the order after the time expires
    

• We can also Notify the customer when order is auto cancelled

• We can also delete the order from Shopify store itself without any trace left

• Save the changes without fail

• Test the Flow
  • Place a test COD order on your store.
  • After order placement, the customer receives an OTP.
  • The customer enters the OTP to confirm the order.
  • Verified orders are marked as “OTP verified” in Shopify.

• Monitor Verified Orders
  • Use the COD King dashboard to track:
  • Verified vs. unverified orders
  • OTP delivery success rate
  • RTO reduction metrics

For any inquiries or support, please email us at support@notifiktech.com. We’ll make sure to get back to you as soon as possible