> ## Documentation Index
> Fetch the complete documentation index at: https://codking.tech/documentation/llms.txt
> Use this file to discover all available pages before exploring further.
# COD to Prepaid
Cash on Delivery (COD) orders often lead to higher returns and added operational costs. **COD King’s COD to Prepaid Conversion** feature helps turn COD orders into prepaid ones, reducing losses and improving conversions.
## **1. What is COD to Prepaid Conversion ?**
Turn COD orders into prepaid orders by giving customers a quick and secure way to pay online after placing their order.
COD King sends **WhatsApp or SMS messages** with a secure payment link, allowing customers to complete their payment instantly.
* **3–4%** average COD → Prepaid conversion rate in India
* **2% conversion fee** applies only to successful conversions
* Add a **Thank You page banner** to encourage customers to pay online
* Reduce **COD-related returns and operational costs**
* Improve **cash flow** by converting COD orders into prepaid payments
Keep your payment messages short and compelling. Highlight the benefit of paying online, such as **instant confirmation, faster processing, or an exclusive discount**, to encourage more COD customers to convert.
## **2. Why It Matters ?**
* Over a **65% of e-commerce orders via COD**, but many are returned due to non-acceptance.
* COD Prepaid helps balance **trust and operational efficiency**, especially for new or budget-conscious buyers.
## **3. Key Benefits to Merchants of COD to Prepaid**
| **Key Benefit** | **How It Helps Merchants** |
| - | - |
| **Financial Control** | Improves cash flow for smoother inventory and operations. |
| **Convenience** | Reduces reliance on COD and speeds up order processing. |
| **Security** | Helps reduce fraud and fake orders. |
| **Commitment** | Lowers cancellations, returns, and RTO. |
| **Incentives** | Encourages prepaid payments through targeted offers and discounts. |
| **Inclusivity** | Makes online payments accessible to a wider customer base. |
| **Operational Efficiency** | Streamlines logistics and reduces delivery failures. |
## **4. Step-By-Step Setup Guide :**
## **Step 1 : Activate COD to Prepaid Conversion**
1. Go to **COD King → Settings**.
2. Open **COD to prepaid** under **COD Workflow**.
3. Under **General Settings**, tick **Activate COD to Prepaid**.
This ensures customers receive the payment link immediately after placing a COD order.
## **Step 2 : Enable Checkout Integration**
This step is required for showing the conversion banner on the Thank You and Order Status pages.
### **1. Enable COD King Extension on the Thank You Page**
* In the **Activate in theme** section, click **Open Thank You Settings** to open your Shopify **Thank You Page** settings.
* Go to **App Blocks** and Select **otp-cod-king-thankyou**.
* Click **Save**.
### **2. Enable COD King Extension on the Order Status Page**
* In the **Activate in theme** section, click **Open Order Status Settings** to open the **Order Status Page settings**.
* Go to **App Blocks** and Select **otp-cod-king-thankyou**.
* Click **Save**.
**Tip:** Make sure the extension is enabled on **both pages** for the conversion banner to work correctly.
## **Step 3: Connect Your Payment Gateway**
Select your preferred payment gateway. **Razorpay** is a commonly used option.
* In the **Payment** section, select **Razorpay** under **Payment account type**.
* Enter your **API Key** and **API Secret**.
* Save the configuration.
This enables COD King to generate secure payment links for COD orders.
## **Step 4: Add a Prepaid Discount**
Encourage customers to convert by offering a small discount.
* In the **Discount Settings** section, select **Flat Amount** under **Discount for users paying online**.
* Enter your discount value, such as **₹50.**
* Save the settings.
## **Step 5: Set Up WhatsApp/SMS Reminders**
As per the **Meta policy**, customers cannot receive more than one marketing message within **24 hours**.
### **First Reminder**
* In the **Prepaid reminders** section, click **Add reminder** and use the **Enabled** option to choose whether this reminder is sent.
* Set the **Trigger Delay** and **Unit** to decide how long after the COD order is placed this reminder is sent.
* Optionally set the **Cart range** (Min/Max) and a **Discount override**, then click **Save** in the window.
### **Second Reminder**
* Click **Add reminder** again and choose with **Enabled** whether it is sent.
* Its trigger delay must be at least **24 hours after the first one**.
These reminders include the payment link, encouraging customers to complete their payment instantly.
**Tip:** Keep reminder messages short and benefit-focused. A small prepaid discount can make the payment link more compelling.
* Scroll to the **Banner Settings** section, here we can customize what to be displayed in the Pop-up after order is placed
* Test the flow from your online store
* Once Pay Now button is clicked you will be redirected to another page to pay online and avail the offer
* Once payment is converted to prepaid, the initial order for COD will get cancelled and a new order will get created.
## **5. Final Result**
Once everything is set up:
* Customers placing COD orders will automatically receive the payment link.
* A banner will appear on the Thank You Page and Order Status Page.
* Customers can convert their order to prepaid with one click.
* You save on RTO (Return to Origin) and improve order reliability.
For any inquiries or support, please email us at [support@notifiktech.com](mailto:support@notifiktech.com). We’ll make sure to get back to you as soon as possible.
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